FREQUENTLY ASKED QUESTIONS

GUARANTEE AND RETURN

Do I have guarantee on my products?

You have 3 years of guarantee on all our FOURZE products.

Can I return my order?

You do have 2 weeks right of return. Contact info@fourze.com to receive a return number.

My product is damaged, what do I do?

Follow this link and fill out the formular: https://www.fourze.dk/rma/

FOURZE MICE

What are the buttons on the side of the mouse for?

The buttons on the side are used for going backwards or forwards on a site.

Where can the dpi be adjusted?

The dpi can be adjusted on the button just above the wheel on the mouse.

For how long time can I use the GM900 mouse, before it needs to be charged?

50 hours without RGB and 30 hours with RGB.

ORDER, SHIPPING AND PAYMENT

The product is out of stock, what do I do?

We strive to get all our products back in stock as fast as possible.

When is my order shipped?

If you complete an order before 5 p.m. on weekdays, your order will be shipped the same day. Later than 5 p.m. or weekend, it will be shipped the next working day.

Where is my order shipped from?

Your order will be shipped from our warehouse from Aalborg in Denmark.

Where can I track my order?

You will receive a tracking number that will turn active when you can follow your order.

Can I edit my order when I have ordered and paid?

Contact info@fourze.com to solve the problem.

What is status on my order?

You will receive an order confirmation and an email where you can track and follow the status on your order.

Which payments methods do you have?

You can use PayPal, VISA and MasterCard as payment.

How do I get my tracking number?

You will receive your tracking number in your email inbox.

How do I cancel my order?

Contact info@fourze.com to cancel your order.

I need technical support for my order

Contact info@fourze.com.

Is it possible to get student discount?

We do not offer student discount on our products.

My package is damaged, what do I do? My package is damaged, what do I do?

Contact info@fourze.com as quick as possible with pictures of the damaged package.

How much is shipping cost?

We have free shipping on all our products inside the EU.

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